FAQ
FAQ
Our Offerings
Our Offerings
Orders & Tracking
Our Methods
Our Offerings
Our Offerings
What makes Maui Nui venison different?
Our venison comes from Axis deer, a non-native species to Hawaiʻi. Numerous and free-roaming, these deer are truly wild until the moment we humanely harvest them using 100% stress-free methods. Because our deer are wild instead of being raised for food, they enjoy a natural varied diet, which means their meat is higher in nutrients and noticeably more delicious.
Can I get a one-time Fresh Box?
Our Starter Box is available for one-time purchase, but our standard Fresh Box is currently only available as a part of our subscription program.
Why should I subscribe?
Subscribing not only helps support and sustain our mission of being in balance with nature, it is a convenient way to make sure you always have delicious, sustainably sourced protein available for you and your family. We are committed to over delivering for our subscription customers each month with exclusive add-ons, first access to new products and more.
Recipe Ideas
Coming soon! We are partnering with amazing chefs and home cooks to bring you easy, versatile recipes your whole family will love.
Do you sell rib racks?
Yes, they are available through a Fresh Box subscription as well as in seasonal promotions.
Is the Fresh Box meat frozen?
We flash-freeze our venison moments after processing so it arrives at your home as fresh as it can possibly be, lasts longer and still tastes every bit as delicious.
Is the Fresh Box sustainably packaged?
Our Fresh Box packaging is made up of 100% compostable and recyclable materials.
Do you sell bars and sticks in bulk, sans packaging?
No, not currently.
When will you offer select cuts?
As a part of our Fresh Box subscription program, expanded options of select cuts will be made available starting in July 2020.
Do you sell the other parts of the deer, such as organ meat, bones and marrow?
Not currently, but we are working towards offering those options soon.
Do you offer meat on bones that I can give to my dogs?
Not at this time—but stay tuned. We have something special coming up specifically for our furry friends.
Orders & Tracking
Orders & Tracking
Track My Order
You can get your tracking number from your account page. If you don’t see a tracking number yet, then your order has yet to be processed.
Report an issue with my order
Your satisfaction is important to us. Please report any issues directly to us by emailing info@mauinuivenison.com and we’ll be happy to help.
How does my Fresh Box stay cold in transit?
Fresh Box meat is flash-frozen so it’s as fresh as it can be when it arrives at your home. It’s packed with dry ice to ensure everything stays cold until you can bring it inside.
How long can my Fresh Box sit outside?
Because your Fresh Box comes packed in dry ice, it will be okay to leave it outside for ideally a max of 6 hours even in warm temperatures. However, do try to bring it in as soon as you’re able.
What do I do with the Fresh Box meat once it arrives?
Carefully unpack it from the box, wearing gloves so as to not touch the dry ice with your bare hands. Then, pop it into the freezer or thaw some for dinner.
Where do you deliver?
We deliver to all 50 U.S. states.
Why does my tracking information say Oregon? Isn’t this Hawaiian venison?
While all the deer are entirely sourced in Hawaiʻi, they are currently being processed and packaged in Portland, Oregon. We are working towards bringing this part of our process back to the islands soon.
Can I choose the day of the week my Fresh Box arrives?
Unfortunately we aren’t able to honor this level of specificity yet.
Does someone need to be home to accept Fresh Box delivery?
There’s no need for someone to be home, as a signature is not required. However, do try to bring your Fresh Box indoors within 6 hours of delivery.
Can I use a business address for delivery?
You may use a business address for delivery, but it’s not advised. If the business is closed and the courier delivers the following day, your Fresh Box might defrost. If you are a restaurant and want to offer Maui Nui venison to your customers, please contact us.
Do you accept EBT benefits?
Unfortunately, we are unable to honor EBT benefits as payment at this time. We hope to be able to do this in the future.
Our Methods
Our Methods
What is stress-free sourcing?
We’re the only field operation in the world that manages and harvests deer populations using FLIR (Forward Looking Infrared) technology. This technology enables us to detect where the deer are as well as eliminate stress on the animals by allowing all inspection and harvesting to be done entirely at night with the deer unaware of our presence. Not only is this more humane, it’s how we’re able to offer meat that is truly wild until the moment of harvest.
How does hunting an invasive species help the ecosystem?
Axis deer are not native to Hawaiʻi, which means they have no natural predators and their populations can grow exponentially. Also, they can be incredibly damaging to native plant and animal species that have not co-evolved with browsing ungulates. Check out our "Choose Wild" page for more info.
Are the deer farm-raised?
No, because of our innovative harvesting methods, our deer are 100% wild up until the moment of harvest, which also means they enjoy a natural, varied diet rich in nutrients. You can taste the difference!
Is it legal to sell wild game meat in Hawaiʻi?
Yes. Harvesting wild Axis deer on private land in Hawaiʻi is legal but requires both Federal and State permits along with extensive USDA oversight for food safety.
Are the deer wormed?
No. The deer are wild up until the moment of harvest, but every single deer undergoes a thorough health inspection by a USDA veterinarian post mortem.
Are you killing baby deer?
No. We do not kill baby deer. Unlike almost all other deer species, Axis deer are smaller than White Tail deer and retain their spots, so it’s easy to mistake them for babies.
What happens when you kill all the deer on Maui?
Our goal has and always will be to help manage Axis deer populations for the betterment of our environment and communities. We do not believe in or support the eradication of Axis deer from Maui.
